How are the replica boulders made and shipped?
Molds for the reproduction boulders are meticulously taken from actual rocks found in nature so our customers are guaranteed a finished product that looks like the real thing...even from inches away.

The latest technology is then used to spray an industrial-grade, UV-protected structural polyurethane composite--the same material used for high-impact bumpers in the automotive industry and a variety of other common durable products--into the castings to capture the original surface detail and to create rugged, hollow replicas that are open at the bottom and approx. 1-2 inches thick.

Our faux rocks won't chip, crack, break or wear down due to the elements. Because they're made from a 98% closed-cell polyurethane, they are waterproof. They have a high R-4.5 per-inch-of-thickness insulation value (also beneficial for noise-reduction of motors), are extremely impact resistant and are one of the most durable products on the market today.

The rocks weigh between 15-60 lbs. depending on the style, but are exact reproductions of ones that are 800-1,000 lbs. Shipping of the smaller sized boulders is done through FedEx Ground while the largest models--or quantity orders of small ones--are shipped via common carrier on pallets.

How are the faux rocks colored?
Our master artisans airbrush the rocks with fine layers of high-quality, exterior-grade acrylic paints to replicate a natural palette of three color choices: Earthtone, Granite and Red Rock. Touch-up color is available upon request.

What maintenance is required? Will the color fade? Can it be touched up?
The rocks require no specific maintenance. Although those who display the rocks permanently outdoors appreciate how the color fades slightly over the years to give them a more realistic aged appearance, others customers tell us they have applied a water-based sealer on their rock(s) after 2-3 years years to "refresh" the color.

Are they durable for displays or exhibits?

Our faux rocks are ideal for both indoor and outdoor displays or exhibits and are designed to withstand 250 lbs. of weight. They're guaranteed to endure the rigors of retail traffic, including the inevitable touching and feeling from curious passersby.

Can the rocks be drilled or cut?
Absolutely...the rocks can be drilled, cut and/or customized to hold banner or mannequin stands, signage and more using drill bits specifically designed for woodwork or--if cutting small holes in the rocks--with a saw equipped with a blade with fine teeth only for the sharpest cuts and best results.

How are the exterior dimensions measured?
The exterior dimensions shown for each artificial rock are taken at the highest, widest and longest points of each model.

Will the rocks be affected by wind outdoors?
Our boulders are heavier and more realistic than lightweight fiberglass fake cover rocks made by other manufacturers so there should be little worry about them blowing away outdoors (except in hurricane-force winds, of course).

However, for designers who want additional security for any reason, they should gather five inexpensive items from a local home improvement or hardware store and follow these instructions for an easy-to-install, do-it-yourself anchor system:

1). An inexpensive key or combination lock (about $4),
2). A small sack of "just-add-water" quick-drying cement (about $3.95 bag),
3). A five-gallon plastic bucket if you don't already have one (about $5.50),
4). A three-foot-long piece of sturdy welded or weldless chain (75 cents-$1 per foot).
5). A brass or zinc eye screw with a screw thread about 1/2" long and a large enough "eye" for the lock to fit through (less than $1).

They should then dig a foot-deep hole below where the boulder will be located before hand-screwing the eye screw into the rock (underneath and in the roof of the hollow) without piercing through the outer shell and then locking one end of the chain onto the eye screw through the "eye."

Next, the cement and water can be mixed in a bucket, the hole filled with the cement slurry, and as much of the remaining length of chain as possible pushed into the cement. Finally, the boulder should be placed over the hole where the chain can dry in the cement to serve as a reliable anchor.

What's the typical turnaround time for an order?

The amount of time it takes to process an order depends on the quantity desired and number of orders already in-house and scheduled for production at our factory. It's normally 15-20 business days (including shipping time) if ordering 1-10 items. Estimates for larger orders are provided upon request.

It's our goal to work closely with our clients to meet any deadlines they might have as best possible. Call us at toll-free at (877) 652-1815 ext. 10 (Valley Monuments, Inc.) to discuss your specific needs.

Is there a manufacturer's product guarantee?
A 5-year, 100% Satisfaction Guarantee is offered for our products if the craftsmanship or material is found to be defective in any way (with the exception of incidents of vandalism, acts of God or natural adjustments in color). Customers with a valid craftsmanship claim will receive an immediate replacement with an identical model once the product is returned and/or the claim confirmed.

Do you accept international orders?
The current favorable overseas exchange rate against the U.S. dollar makes it attractive for many international companies to purchase products from United States manufacturers and we pride ourselves on being responsive and reliable partners to our international customers who rely on us to assist with placing their order and arranging shipping via ocean container.